.. _faq-index:



FAQ

===



In this section you will find answers to frequently asked question about our product.

If you cannot find the solution to your problem, please contact us and we will update the FAQ.



Software

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My device is not detected by my computer

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This is a common issue, in most case it is because Windows fails to automatically install the driver. Download it from `Silicon Labs website <https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers>`_. Go to the *"Download"* section and choose the driver adapted to your computer configuration.



If the problem is not solved after a successful driver installation, check if your device is detected when you use an other USB cable.





I have a space in my ".platformio" directory or in my project directory

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Please see `this link <https://docs.platformio.org/en/latest/frameworks/espidf.html#limitations>`_ on the PlaftormIO documentation for available solutions.



Hardware

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We will update this section soon !